Refund policy
Return & Refund Policy
Last updated: August 6, 2026
We want you to love what you ordered. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, The Watch covers return shipping.
To start a return, email us at support@thewatchbrand.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Follow the same process as a return and note the item you'd like in exchange.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you received a damaged or incorrect item, contact us within 7 days of delivery at support@thewatchbrand.com with a photo and your order number. We'll make it right at no cost to you.
Non-Returnable Items
- Final sale or clearance items
- Gift cards
- Items showing signs of wear or washing
Questions?
Reach out at support@thewatchbrand.com