Shipping Policy

Last updated: September 8, 2026

Most standard apparel orders ship within 2–3 business days. Carrier delivery time is additional.

Domestic Shipping

Available shipping services, rates, and estimated transit times are displayed at checkout based on your destination and the size and weight of your order.

Any free-shipping offer and its minimum purchase requirement will be displayed at checkout when available.

International Shipping

International shipping availability, rates, and estimated transit times are displayed at checkout for eligible destinations.

International customers are responsible for customs duties, taxes, brokerage charges, and import fees assessed by their country. These charges are not included in the product price or shipping charge unless checkout specifically states otherwise.

Order Tracking

When your order ships, we will send a confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for the carrier’s tracking system to display movement after the label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters production or ships.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Damaged Shipments

Carrier delays can occur after an order leaves our possession. If tracking shows that your package is delayed, lost, or delivered but you cannot locate it, contact us at chaos@thewatchbrand.com.

If your order arrives damaged, contact us within seven days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging so we can review the issue.

Custom and Bulk Orders

Custom and bulk orders may require additional production time. The expected schedule will be provided with your quote or order confirmation.

If you need an order for a specific event or date, contact us before ordering. We cannot guarantee delivery by a particular date unless we confirm that deadline in writing.

Questions

For questions about production or shipping, contact:

The Watch Inc
chaos@thewatchbrand.com
4736 Barnes Rd
Colorado Springs, CO 80917
United States